How it Works

1. Create your documentation

ScreenSteps Desktop is the fastest and simplest way to create and publish documentation.

• Write down questions your customers have.
• Create lessons that answer those lessons with images and text.
• Assemble you answers into manuals.

2. Publish to ScreenSteps Live

With one click you publish your entire manual, images and all to ScreenSteps Live. What used to take hours or days takes literally minutes.

ScreenSteps Live will even let you synchronize your source content between authors allowing for easy collaboration on your documentation.

3. Integrate with Zendesk

Use custom domains and custom templates to blend ScreenSteps Live perfectly with your Zendesk Site. When you are done your Zendesk site will have a “Documentation” tab with all of your ScreenSteps Live lessons.

4. Respond to tickets

Some of your customers will go right to your documentation to find their answers. Others will submit support tickets. Use the ScreenSteps Live Zendesk widget to instantly insert links to lessons that answer their questions. Or create new lessons as new questions come in.